A lot is made of how horrible customer service is over the phone. And yes, most of it has reached punchline status. However, I just had a discussion with an Amazon rep, and it couldn't have been more pleasant. She was gracious, she was helpful, and the entire transaction was very easy. I wanted to ask for her boss so that I could blow her up, but I felt that might be demeaning to her (I once asked a stripper if it was poor form to offer a tip, so I'm an idiot.)
Anyways.
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